Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Ellery & Grace (the “Site”).

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting Safety and Security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.

What Personal Data We Collect

1. Data you provide:
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase, including billing, shipping, and contact details (name, email address, physical address, and phone number).

2. Data about use of our services and products:
When you visit our website, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

Fulfilling orders: Processing your payment information, arranging for shipping, and providing invoices and order confirmations.
Customer support: Communicating with you regarding your orders, accounts, and inquiries.
Improving our services: Data analysis, research, and audits to enhance customer experience.

Definition and Use of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, understanding user behavior, and providing a safer browsing experience.

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers (for example, Shopify for hosting our store, and shipping/payment processors to deliver your orders). Personal data will only be shared by us in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Storage, Transfer, and Processing (EEA / GDPR Compliance)

Due to the mandatory laws of the European Economic Area (EEA) or the country in which the user lives, certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents is justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). If you reside in the EEA, you have the right to access, rectify, port, or erase your data, and to restrict or object to certain processing.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. To protect privacy and security, we may request data from you to enable us to confirm your identity. You may contact us at info@elleryandgrace.com to exercise your rights.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.