Refund & Return

Refund & Return Policy

We want you to be completely satisfied with your purchase from Ellery & Grace. Our refund and cancellation policy is designed to ensure a smooth, transparent, and fair experience for all customers.

1. ORDER CANCELLATION

We process orders quickly to ensure fast delivery.
— We will process the order shipped out in 1-3 business days.
— Consumers can cancel the order before the general shipping time, which is within a 3-day cancellation window from order placement.
— If a consumer initiates the cancellation of an order earlier than the shipping time and within the specified time period, the order can be cancelled and fully refunded.

2. 14-DAY RETURN POLICY

Consumers have the right to apply for a Return within 14 days of receiving the item.
To be eligible for a return:
• The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.

3. RETURN SHIPPING FEES

• Customer Preference / Remorse: If the return is caused by the consumer (such as choosing the wrong size, color, or changing your mind), the consumer is responsible for the return shipping fee. The specific fee will depend on the carrier/express company you choose.
• Defective, Damaged, or Incorrect Items: If due to our reasons the goods received are damaged, defective, or incorrect, the consumer is NOT required to bear the shipping fee. We will replace the product or issue a full refund upon verification.

4. RETURN PROCESS & REQUIRED PACKAGE DETAILS

For quick response and refund processing, please follow these steps:
1. Contact our customer support at info@elleryandgrace.com with your Order Number and reason for return.
2. Once your return is authorized, securely package the item.
3. Important: Please include a paper note inside the return package with:
   • Payer / Customer Full Name
   • Order Number
   • Email Address
   • Reason for Return

5. REFUND TIMELINE

Once we receive and inspect your returned package, we will notify you of the approval or rejection of your refund.
If approved, we will refund to your Original Payment Method within 3 working days after receiving your refund request and package inspection. Please note that banks or credit card companies may take an additional 3-5 business days to post the refund to your statement.